terms of sale

Order Confirmation:

  • The customer is responsible for verifying the accuracy of ordered goods and is strongly advised to meticulously review the order confirmation before the scheduled delivery.



  • Delivery dates, while approximate, may be subject to change due to circumstances beyond the seller's control.
  • If the buyer refuses or fails to accept the delivery of goods, the seller reserves the right to impose a restocking fee or request full payment for the goods. Additionally, the seller will assume custody of the goods at the buyer's risk, with associated storage costs to be borne by the buyer. After three months, the seller retains the right to dispose of the goods.
  • Returns are accepted with us reserving the right to charge 15% as a restocking charge.
  • The seller maintains ownership of all goods supplied to the buyer until full payment has been received, whether for the goods themselves or any other outstanding amounts.


Payment Terms:

  • Payment is to be remitted no later than the final day of the month following the issuance of the invoice.
  • BACS payments should be directed to Lloyds Bank using the following account details: Sort Code: 30-15-99, Account Number: 00330204. Timely payment is of paramount importance in accordance with this contract's specifications.
  • Disputes arising under this contract shall not absolve the buyer of their obligation to make payment, and deductions from the sums owed to the seller are not permissible on the grounds of dispute.
  • In case of delayed payment by the buyer beyond the stipulated due date, the seller reserves the right to suspend all deliveries without prior notice. Additionally, interest charges will be applied to the buyer on a daily basis at a rate of 8% over the Bank of England base rate, in compliance with the late payment of commercial debts regulations 2002 & 2013. Alternatively, the seller may issue a notice to the buyer, demanding immediate payment for all supplied goods, regardless of the due date.
  • The buyer's credit account will undergo continuous monitoring, and instances of delayed payment may result in a reduction or cancellation of the credit facility.


Returns Policy:

Key Points to Our Returns Policy:

  • Re-Stocking Charge: A re-stocking charge may apply to cover the cost of time and labour for processing returns. This charge will help ensure that we can continue to offer high-quality service and efficient handling of returns, processing credits quickly.
  • Restocking Charge: A 15% restocking charge will apply to returns where goods are no longer required, or goods that were ordered in error by the customer and are not being kept.


General Return Conditions:

  • Eligibility: Only products purchased directly from The Plumbing Distribution Company Ltd by authorised merchants are eligible for return.
  • Return Period: Non-damaged items must be returned within 30 days from the date of delivery or collection. For damaged goods, we must be notified within 3 days of delivery.
  • Condition of Products: Products must be returned in a resalable condition. Used, altered, or damaged items may not be eligible for a refund or exchange.
  • Proof of Purchase: A valid proof of purchase, such as an invoice or receipt, is required.


Return Process:

  • Return Authorisation: Contact our Sales Office before returning any items to ensure a Sales Return is generated.


Refunds and Credits:

  • Inspection: All returned items will be inspected. If acceptable, a credit will be processed within 10 business days of return approval.


Non-Returnable Items:

  • Custom-made or special-order products
  • Clearance items


Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact our Sales Office immediately for a replacement or return.


Contact Information:

For any questions regarding returns or this policy, please contact our Sales Office.

  • Phone: 0800 028 1334
  • Email: sales@plumbingdistribution.co.uk


Your satisfaction is of utmost importance to us, and we appreciate your understanding and compliance with these terms and conditions.


The Plumbing Distribution Company Ltd

Suite 3 Park View

Baddow Park Industrial Estate

West Hanningfield Road

Great Baddow



T: 01245 400149

E: accounts@plumbingdistribution.co.uk, sales@plumbingdistribution.co.uk

W: www.plumbingdistribution.co.uk

Company Registration number: 05908266

VAT Reg: GB 888 2484 65