terms of sale
THE PLUMBING DISTRIBUTION COMPANY LTD
TERMS & CONDITIONS OF SALE
These Terms & Conditions apply to all sales by The Plumbing Distribution Company Ltd ("PDC", "we", "our" or "the Seller") and form part of every contract for the sale of goods unless otherwise agreed in writing.
1. Order Confirmation
1.1 It is the customer's responsibility to carefully check all quotations, order acknowledgements and order confirmations immediately upon receipt.
1.2 Customers must notify PDC immediately of any errors relating to products, quantities, prices, delivery addresses or specifications before goods are despatched.
1.3 Failure to notify PDC before despatch will constitute acceptance of the order as confirmed.
2. Pricing
2.1 All prices are exclusive of VAT unless otherwise stated.
2.2 Prices are subject to change without prior notice until an order has been accepted by PDC.
2.3 Any pricing errors or obvious clerical mistakes may be corrected by PDC at any time prior to delivery.
3. Delivery
3.1 Delivery dates are estimates only and are not guaranteed.
3.2 PDC shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to supplier shortages, manufacturing delays, transport disruption, adverse weather, industrial action, government restrictions or any other force majeure event.
3.3 Risk in the goods passes to the customer upon delivery.
3.4 Delivery shall be deemed complete once the goods have been unloaded at the agreed delivery address.
3.5 Customers must inspect all goods immediately upon delivery.
3.6 Any shortages, damages or incorrect goods must be reported to PDC within 3 working days of delivery. Failure to do so shall be deemed acceptance that the goods were delivered correctly and in good condition.
4. Refusal or Failure to Accept Delivery
If the customer refuses delivery, fails to accept delivery, provides an incorrect delivery address or otherwise delays acceptance, PDC reserves the right to:
Charge all additional delivery and collection costs.
Charge storage costs.
Apply a restocking charge.
Require full payment for the goods.
Goods will be stored at the customer's risk.
If goods remain uncollected for more than 90 days, PDC reserves the right to dispose of the goods without further notice.
5. Returns Policy
Returns are accepted only at the discretion of PDC and are subject to the following conditions.
Eligible Returns
Goods must have been purchased directly from The Plumbing Distribution Company Ltd.
Goods must be returned within 30 days of delivery.
Goods must be unused.
Goods must be complete.
Goods must be returned in their original packaging.
Goods must be in a fully resalable condition.
Restocking Charge
Where goods are no longer required or have been ordered incorrectly by the customer, PDC reserves the right to charge a 25% restocking fee to cover inspection, administration, handling, repackaging and warehouse processing costs.
Non-Returnable Items
The following items cannot be returned:
Special order products.
Bespoke or made-to-order products.
Clearance items.
Products not in a resalable condition.
Products damaged after delivery.
Goods returned outside the permitted return period.
Return Procedure
Customers must obtain a Sales Return Authorisation (SRA) before returning any goods.
Unauthorised returns may be refused.
Approved returns will normally be inspected and credited within 10 working days of approval.
6. Defective or Damaged Goods
Customers must inspect all goods immediately upon delivery.
Any defective, damaged or incorrect goods must be reported within 3 working days of delivery.
PDC may request photographs, batch numbers or the return of the goods for inspection.
No liability will be accepted where goods have been installed before inspection unless otherwise agreed in writing.
7. Retention of Title
Ownership of all goods supplied shall remain with The Plumbing Distribution Company Ltd until:
All invoices relating to those goods have been paid in full; and
All other monies owed by the customer to PDC have been paid.
Until ownership passes, the customer shall:
Store the goods separately.
Clearly identify them as the property of PDC.
Keep them fully insured.
Not pledge or use them as security for any borrowing.
PDC reserves the right to recover unpaid goods at any time.
8. Payment Terms
Unless otherwise agreed in writing, payment is due by the last day of the month following the invoice date.
Payments should be made by BACS to:
Bank: Lloyds Bank
Sort Code: 30-15-99
Account Number: 00330204
9. Late Payment
Where payment is overdue, PDC reserves the right to:
Suspend deliveries without notice.
Place the account on stop.
Withdraw or reduce any credit facility.
Require payment in advance for future orders.
Charge statutory compensation under the Late Payment of Commercial Debts legislation.
Interest will be charged daily at 8% above the Bank of England Base Rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and associated Regulations.
10. Credit Accounts
All credit accounts are subject to ongoing review.
PDC reserves the right at any time to:
Reduce credit limits.
Suspend credit facilities.
Withdraw credit facilities.
Require payment before despatch.
11. Disputed Invoices
The existence of any dispute does not entitle the customer to withhold payment.
All undisputed amounts must be paid in accordance with the agreed payment terms.
12. Cancellation of Orders
Orders accepted by PDC cannot be cancelled without our written agreement.
Where cancellation is accepted, PDC reserves the right to recover any costs already incurred, including special purchases, manufacturing costs, carriage and administration costs.
13. Limitation of Liability
To the fullest extent permitted by law, PDC shall not be liable for:
Loss of profit.
Loss of business.
Indirect or consequential losses.
Installation or labour costs.
Delays caused by third parties.
Nothing within these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.
14. Force Majeure
PDC shall not be liable for any failure or delay in performing its obligations where such delay results from events beyond its reasonable control including, but not limited to:
Fire
Flood
Pandemic
War
Terrorism
Supplier failure
Shortage of raw materials
Transport disruption
Government restrictions
Industrial action
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
GDPR & PRIVACY NOTICE
The Plumbing Distribution Company Ltd is committed to protecting your personal information and processing it fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect:
Company name and registered address.
Contact names and job titles.
Telephone numbers.
Email addresses.
Delivery and invoice addresses.
Company Registration Number.
VAT Registration Number.
Bank details (where applicable).
Credit reference information.
Payment history.
Order and purchasing history.
How We Use Your Information
We use your information to:
Process and fulfil orders.
Manage your customer account.
Deliver goods and services.
Process payments and issue invoices and credit notes.
Carry out credit checks where appropriate.
Recover outstanding debts.
Respond to enquiries and provide customer support.
Comply with legal and regulatory obligations.
Improve our products and services.
Send information relating to your account, products and services.
Where appropriate, we may also send marketing communications about new products, promotions and services. You may opt out of these communications at any time.
Lawful Basis for Processing
We process personal data where necessary:
To perform our contract with you.
To comply with legal obligations.
For our legitimate business interests.
Where required, with your consent.
Credit Reference Agencies
Where a credit account is requested, PDC may obtain information from credit reference agencies and trade references to assess creditworthiness. We may continue to monitor your credit status throughout the lifetime of your account.
Sharing Your Information
Your information may be shared with:
Delivery and courier companies.
Banks and payment providers.
Credit reference agencies.
Debt recovery agencies.
Professional advisers.
IT service providers.
Regulatory authorities where required by law.
We will never sell your personal information to third parties.
Data Security
We maintain appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, alteration or loss.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting and tax obligations.
Your Rights
Under UK GDPR you have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion where applicable.
Restrict processing.
Object to processing.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
Contact Us
If you have any questions regarding this Privacy Notice or how we process your personal information, please contact:
The Plumbing Distribution Company Ltd Email: accounts@plumbingdistribution.co.uk
Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Telephone: 0303 123 1113
Contact Information:
For any questions regarding returns or this policy, please contact our accounts Office.
Phone: 0800 028 1334
Email: accounts@plumbingdistribution.co.uk
Your satisfaction is of utmost importance to us, and we appreciate your understanding and compliance with these terms and conditions.
The Plumbing Distribution Company Ltd
Unit F Lodge Industrial
Old Church Road
East Hanningfield
Essex
CM3 8BH
T: 01245 400149
E: accounts@plumbingdistribution.co.uk, sales@plumbingdistribution.co.uk
W: www.plumbingdistribution.co.uk
Company Registration number: 05908266
VAT Reg: GB 888 2484 65